Privacy policy

1. Information We Collect

We collect the following types of information when you interact with our website:

a. Personal Information

When you place an order, sign up for a newsletter, or contact us, we may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely by third-party services)

b. Non-Personal Information

We may also collect non-identifiable data such as:

  • Browser type and version

  • Device type

  • IP address

  • Website usage behavior (e.g., pages viewed)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate order status and shipping updates

  • Respond to customer service requests

  • Send promotional emails (with your consent)

  • Improve the performance and usability of our website

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third parties in the following cases:

  • Payment processors (to handle secure transactions)

  • Shipping carriers (to deliver your order)

  • Service providers (e.g., marketing, hosting) who help us operate the site

All third parties are required to keep your data secure and confidential.

4. Cookies & Tracking Technologies

We use cookies (browser cookies, not the delicious kind) to improve your browsing experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings.

5. Your Choices & Rights

You may:

  • Opt out of promotional emails by clicking “unsubscribe” at the bottom of any message

  • Request access, correction, or deletion of your personal data by contacting us at accounting@cookiebox.com

  • Decline cookies using your browser's settings

6. Data Security

We implement reasonable security measures (such as SSL encryption) to protect your data. However, no system is 100% secure. You use our site at your own risk.

7. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will delete it immediately.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CookieBox Customer Support
📧 Email: accounting@cookiebox.com
📞 Phone: 949-303-6830